Stay Competitive with Enterprise-Class Communications

The SBX IP 320 delivers the features and flexibility your organization needs to succeed in today’s highly competitive marketplace. You’ll be able to use the same powerful communications applications usually reserved for large enterprises in a system designed with your small-business budget in mind.

Impress Your Customers with Outstanding Service

Build trust and loyalty by responding quickly to customers, vendors and all other callers. Integrated Voice Mail/Auto Attendant Professionally greet every caller any time, every time — a hallmark of good customer service. Provide one greeting during business hours and another for off-hours.

Uniform Call Distribution (UCD)

Take your customer satisfaction to the next level by deploying robust call center functionality to automatically route calls to the next available representative. When sales or customer service teams can respond to queries automatically, callers spend less time on hold and more time conducting business.

15-Party Conferencing

Create up to 15-party teleconferences among employees and outside parties to address business issues and meet customer needs. Passwords ensure secure participation.

Multiple Tenant Groups

Create up to five tenant groups to partition employees by departments or line of business. Each tenant group operates as its own virtual company, complete with dedicated auto attendants and customized call routing.

VoIP (SIP) Trunking

Reduce communications expenses and provide greater dialing flexibility through use of VoIP-based trunking via Session Initiation Protocol (SIP) services on your SBX IP 320.

Work Smarter & Faster

Level the playing field by using the advanced features to enhance the productivity and efficiencies of your organization.

One-touch Call Recording

Capture important messages by recording calls with the touch of a button. Get orders right the first time, support compliance initiatives, and enhance employee training efforts.

Mobility with the Nomad IP™

To the busy office worker, this is an ideal solution that allows you to roam around the building on your wireless network freely and still receive calls to your extension, thus reducing the number of missed calls and ultimately improving customer service and satisfaction. The Nomad IP handset can also be used from 802.11b wireless hotspots such as coffee shops and restaurants to access your standard telephone business features without being in the office.

Nomad IP Soft Phone

for the Mobile Worker Employees can use their laptops as handsets, ensuring they can make and receive calls even when away from the office. Whether on the road, at home, or at a customer’s site, they always remain available.

Hot Desk

If your business has multiple shifts, you can economize on phones and lines by allowing workers to log into different phones and still get their personal station attributes. This is a cost-saving boon for small companies unavailable in competing solutions.

ezPhone™ Desktop Call Manager

The Windows-based ezPhone desktop call manager operates seamlessly with Vertical IP and digital telephones. ezPhone allows users to power dial, manage conferencing via drag-and-drop, send SMS messages and handle a number of common telephone tasks quickly and easily. Traditional desktop phone features are also supported.

Call Forwarding

When employees are out of the office, they can still stay in touch by forwarding calls to any destination, including voicemail, or to a cell or home phone. Sales executives never miss an opportunity and teleworkers receive calls as if they are in the office.

Detailed Reporting

The SBX IP 320 can help you manage telephony costs and employee productivity through a standard Station Message Detail Recording (SMDR) interface. This allows for integration with leading call accounting and reporting packages, including Vertical Vodavi® Discovery CA.™

Keep the Focus On Your Business, Not your Phone System

Ease of operation is vital for small businesses. Phone systems need to be easy to use without requiring costly service technicians for every system or user change. Although many phone systems promise simplicity, the SBX IP 320 actually delivers it. Proven in countless installations, it offers preconfigured settings for rapid set-up. Graphical, intuitive management software lets you add users or change phone attributes without a steep learning curve. You can even administer the system from remote locations. Employees can also effortlessly configure and use services like voice mail and speed dialing through intuitive soft key operation, ensuring they take advantage of these and many other features that expedite communications and drive business success. The SBX IP 320 adapts to your business — your business does not have to adapt to the phone system. The bottom line is this: you control your phone system, not the other way around.

Grows With Your Business

The SBX IP 320 easily expands along with your organization, making it an invaluable, long-term investment in your business communications infrastructure. It easily scales up to 32 users on a single system for pay-as-you-grow scalability. Businesses can also extend communications by networking multiple SBX IP 320 systems through IP networking on a standard data network. Networked systems offer the same advanced features and applications as well as networked call transfer/conferencing, centralized auto attendants and centralized voice messaging. Networking multiple SBX IP 320 systems can cost-effectively enhance your existing data network by improving operations, intra-company communications and processes while controlling communications and system management costs. Finally, the converged architecture of the SBX IP 320 lets your business migrate to IP telephony at your own pace. Deploy remote IP extensions, even while using traditional phone services, and gain the cost-savings of SIP trunks over conventional phone lines. The power and efficiencies of today’s IP telephony advances make any business more competitive.

The New Standard for Value & Economy

Offering unsurpassed practicality, reliability and versatility, the SBX IP 320 is the benchmark for small business telephony. With advanced features, handset options and applications, the SBX IP 320 proves that small hardly means limited.

• Easy to own
• Easy to use
• Easy to grow
• Easy migration to IP

The SBX IP 320 from Vertical Communications is the proven, practical and powerful solution for companies that want to compete, grow and profit more effectively.

Some IP Systems require the licensing of optional equipment and software. Larger, more advanced IP Systems like the Allworx, Samsung OfficeServ, and the Vertical SBX IP320 have optional advanced features and functions that may require the purchase of separate licenses and/or equipment in order to activate that particular product or feature. An example of this would be adding an off-site IP telephone in a different city or state connected to the main system that might require a site license. License costs and optional features vary from IP system to IP system, so please research them thoroughly. Smaller systems that DO NOT require licensing fees are the Vertical Xcelerator IP, Panasonic KX-HG400 IP, Avaya Quick Edition IP, and the Inter-Tel 3000 IP.

IP Phone Systems have features and optional equipment that are EXTREMLY advanced and unlike most features found on conventional analog, digital, or hybrid systems. IP Phone Systems are NOT harder to install than regular conventional systems, but they may require additional expertise when it comes to programming and configuring them. Besides the basic telephony knowledge required for phone systems, a complete understanding of LAN’s, WAN’s and Data Networking is also required for programming and configuring most IP Systems for off-site operations. The provided system manuals will fully explain this in technical terms, but depending on your knowledge on IP addressing, you may also require help from your local Network Administrator since the provided manuals will assume you already have a basic knowledge of computer networking fundamentals. An IP phone system will become PART of your computer network system (LAN), so if you understand your LAN's operations, you should have no trouble integrating the phone system to it. The rule of thumb here is that if you can configure a computer network system using IP addresses, MAC addresses, routers and switches, etc, then you should be able to set up an IP phone system as well. Most IP Systems tend to cost more than a conventional analog or digital phone system due to the more advanced features they contain. If you DO NOT have multiple offices that require integration or require off site locations for telecommuters, then most likely a regular analog or digital phone system will meet all your business needs and requirements.

Are there disadvantages to an IP phone system?

• On the average, and IP phone system will cost you more. If you don't have multiple business locations that need to be networked together, a conventional analog, digital or hybrid phone system may be a better choice for you.
• Most IP Phone System require CAT5/6 wiring. Its the same wiring used for your Computer network system. This may be advantages when adding a phone where a PC is already located because you can use the same wiring for both the IP phone and PC. If you don't have a networked PC at that location, then you will need to run Cat5/6 wiring to that location for the IP phone.

Need more help? ask us or download the free dummies manuals below provided by Avaya (also apply to all other IP phone systems):

Download SIP for Dummies by Peter Gregory